Shipping policy

Shipping Policy

Thank you for choosing Sarmontt. We are committed to ensuring your timepiece reaches you safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the event of a significant delay, we will contact you immediately via email at contact@sarmonttwatches.com.

2. Shipping Rates & Delivery Estimates

We offer fully insured worldwide shipping. Estimated delivery times depend on your location:

  • United States & Canada: Estimated 5–10 business days.

  • Europe: Estimated 5–12 business days.

  • Rest of the World: Estimated 7–15 business days.

Shipping costs will be calculated and displayed at checkout. Delivery delays can occasionally occur due to customs processing or seasonal peaks.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically be active within 24–48 hours. You can monitor your package directly through our website or the carrier’s portal.

4. Customs, Duties, and Taxes

Sarmontt is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. We recommend contacting your local customs office for details on potential charges in your region.

5. Damages and Loss

Your order is 100% insured during transit. If you receive your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at contact@sarmonttwatches.com. For security and insurance purposes, we highly recommend filming a video of the unboxing process.

6. International Shipping

We ship to most countries worldwide. However, if our carriers do not support delivery to your specific location, we will notify you immediately and provide a full refund.

7. Incorrect Address

Sarmontt is not responsible for lost packages due to incorrect or incomplete delivery addresses provided by the customer. Please verify your information carefully before finalizing your purchase.

Contact Us

If you have any questions about the delivery of your order, please reach out to us:

  • Email: contact@sarmonttwatches.com

  • Trade Name: Sarmontt